Refund & Returns Policy
Returns
At FosaTrack, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 15 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The product must be returned in its original packaging
- Proof of purchase or order confirmation is required
Products returned without prior approval may not be accepted.
Non-Returnable Items
The following items may not be eligible for return:
- Used or damaged products caused by improper handling
- Products returned without original packaging
- Customized or special-order items
- Digital products or downloadable content
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within a reasonable number of business days.
Please note:
- Shipping fees are generally non-refundable
- Currency conversion fees charged by payment providers are not controlled by FOSATrack
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Clear photos of the product
- Photos of the packaging if applicable
We will review the issue and provide an appropriate solution.
Order Cancellation
Orders may only be canceled before shipment processing begins. Once an order has been shipped, cancellation may no longer be possible.
Return Shipping
Customers may be responsible for return shipping costs unless the item received is defective or incorrect.
We recommend using a trackable shipping service for returns.
Delivery Delays
Shipping times may vary depending on destination country, customs processing, carrier delays, weather conditions, or high-demand periods.
FosaTrack is not responsible for delays caused by external shipping carriers or customs authorities.
Contact Information
For any questions regarding returns, refunds, or order issues, please contact us:
Email: contact@fosatrack.com or
Live Chat:Â Click the chat icon in the bottom corner to speak with us instantly.
We aim to respond to all inquiries within a reasonable timeframe.